Customer Service

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment and PayPal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard and PayPal. For credit card payments we do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling


UK mainland shipping cost is £4.50 per order.

We endeavour to maintain our £4.50 charge to non mainland UK and Scottish Highlands, but large or valuable items and items with CO2 cylinders will need to be sent by our road courier and we will advise of any additional cost prior to despatch.

We aim to despatch orders within two to three working days however the majority of orders are shipped same/next day. If we anticipate any delay in despatch we will advise you and ask if you wish to proceed with your order.

If you have urgent or any other special delivery requirements please contact us and we will do our best to meet your requirements.

Crew-Safe endeavour to ship worldwide and can provide you with a quote. However, there are some limitations with bulky items and items containg hazardous goods. Please email us with your requirements.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

To ensure your credit card security and to keep your personal information safe we use a third party Secure Hosting Payment Services. All of your data is encrypted prior to being sent over the Internet to our system. We use secure firewalls which are systems designed to keep information inaccessible and safe from other Internet users.

You can check that your connection is secure by looking for a locked padlock icon or a solid key icon usually displayed at the bottom of your browser window. Your Internet Explorer will also show a security notice when enabled. You will also see that the display in the address window of your browser changes from ‘http’ to ‘https’.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01489 584695 (International +44 01489 584695) or write to us at 8 Fulcrum One Solent Way Whiteley Hampshire PO15 7FE United Kingdom

Privacy Policy
Crewsafe Marine Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made to your order

Return postage is at your expense. We do not collect items which you want to return. Please see our returns section for details on how to return your item.

Returns Policy

We want you to buy with confidence and be completely happy with your purchase from Crew-Safe

We offer a money back guarantee if not fully delighted with your purchase

Should you need to return any item to us for any reason please e-mail us first for a returns form at or download the following Returns Form —> RETURNS FORM

Returned goods must reach us within 14 days of delivery, unused and in the supplied condition, together with their instructions, any labels and in their original packaging.

There are some exceptions to the returns policy. Items made to order and items that contain hazardous or dated goods such as liferafts are not returnable.

For trade and commercial customers returns are at the discretion of Crew Safe Ltd and if approved incur a handling/restocking charge of 25%.

CHRISTMAS RETURNS POLICY – For our retail customers, orders placed during December the exchange period is extended to 14th January

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge, provided you contact us within 14 days of receipt.

The buyer is responsible for return postage, we are only able to refund postage where goods are faulty or due to shipment error.

If returning items with a CO2 cylinder eg inflatable lifejackets or rearming kits, please ensure to use a courier and not Royal Mail postage.

It is advisable to get a proof of posting receipt, and for more valuable items to use a tracked delivery service. Cost of returning goods to us depends on weight size and typically vary from £3.00 to £12.00. For offshore or highlands this can be more.

Manufacturers specifications may change without our being notified. Product supplied will always achieve, or exceed the specification described on our web site.

All sizes and measurements are as provided by the manufacturers, we try to make sure that they are as accurate as possible.

Your rights to return goods are protected under the Consumer Contracts Regulations